The shipping address for an order must verify before creating a shipping label. Follow the instructions below to correct an unverified address.
1. Begin the process of elimination to acquire a verified address.
- Check the customer's order history
- Copy and Paste the address in Google and use the search results to address the package correctly.
2. If unsuccessful, place a Purple tag on the order and move it to "On Hold."
3. Once you have reviewed the remaining "Awaiting Shipment" orders, open the "On Hold" order tab and locate the oldest purple tagged order.
4. First, you will attempt to reach the customer by phone to confirm their address. If unsuccessful, you MUST leave a detailed voicemail. (if applicable)
5. The next step is to submit an address verification ticket using the customer's email address.
How to submit an address verification ticket
1. Create a new ticket in Zendesk, using the corresponding brand and customer's email. Make sure you "take-it."
2. Type of Ticket = Issue with an existing order
3. Select the Address Verification Macro that corresponds with the brand, and Submit as Pending
4. Update the ShipStation order tag to yellow.